Refund and Cancellation Policy

This refund and cancellation policy outlines how you can cancel or seek a refund for a product or service that you have purchased through the Platform.

1. Cancellation Request

Cancellations will only be considered if the request is made within 1 day of placing the order. However, cancellation requests may not be entertained if the order has already been communicated to the seller or merchant listed on the Platform and they have initiated the shipping process, or if the product is out for delivery. In such an event, you may choose to reject the product at the doorstep.

2. Perishable Items

Owner does not accept cancellation requests for perishable items such as flowers, eatables, and similar products. However, a refund or replacement may be provided if the user establishes that the quality of the delivered product is not good.

3. Damaged or Defective Items

In case of receipt of damaged or defective items, please report the issue to our customer service team. The request will be entertained once the seller or merchant listed on the Platform has checked and confirmed the same at their end. This should be reported within 1 day of receipt of the product.

4. Product Not as Expected

In case you feel that the product received is not as shown on the site or is not as per your expectations, you must bring it to the notice of our customer service within 1 day of receiving the product. The customer service team, after reviewing your complaint, will take an appropriate decision.

5. Manufacturer Warranty

In case of complaints regarding products that come with a manufacturer warranty, please refer the issue directly to the manufacturer.

Refund Processing

In case of any refunds approved by the Platform, the amount will be processed back to the original payment method within a reasonable period of time, subject to the payment gateway or bank processing timelines.